Shipping policy

Where we ship
Nudge currently ships to the United States, Canada, United Kingdom, Australia, and the European Union.

Processing time
Orders are processed within 24-48 hours of being placed (Monday-Friday). Orders placed on weekends are processed the next business day.

Shipping time
Standard shipping: 7-10 business days from order date.

We're transparent about this: Nudge ships from our overseas fulfillment partner, which is why our shipping window is a bit longer than Amazon Prime. We chose this partner because their quality control beats domestic dropship alternatives, and we'd rather get you a bottle that lasts 3 years than one that arrives in 3 days and breaks in 30.

Shipping cost
- Orders under $39: $4.99 flat-rate shipping
- Orders $39 and over: FREE shipping

Tracking
A tracking number is emailed once your order ships (usually 2-3 days after order). If you haven't received tracking within 5 business days, email hello@nudgebottle.com and we'll sort it.

Delays
Customs delays, weather events, or carrier issues occasionally push delivery beyond our window. If your order hasn't arrived 14 business days after ordering, contact us and we'll either reship or refund — your choice.

Lost packages
If tracking shows "delivered" but you don't have the package, check with neighbors and your mail carrier first, then email us within 7 days. We'll work with the carrier to investigate and reship or refund as needed.

Questions: hello@nudgebottle.com